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Burlington Skating Centre Policies

Club Rules
Code of Conduct
Concussion Policy
Guest Skating Policy
Refund Policy
Past Due Accounts Policy
Conflict Resolution Policy

Club Rules

  1. Guest skating is permitted during regular sessions with the approval of the Technical Director at a fee of $25.00. There are NO walk-ons allowed on ice ticket. Qualified skaters may skate a maximum of 5 times per year on Competitive Sessions. 
  2. Non-payment of the Centre’s fees will result in withdrawal of skating privileges. 
  3. No food, gum, candy, or glass containers are permitted on the ice surface. Alcohol/drugs are forbidden at all club activities. Abuse of this will result in expulsion. 
  4. Pushing, tripping, horseplay, intentional interference with other skaters or profanity may result in expulsion of the offending skater. Parents are responsible for the behaviour of their children. 
  5. Everyone MUST leave the ice during a flood. 
  6. Mandatory C.S.A. approved helmets MUST be worn by all skaters, seven years and under enrolled in the CanSkate Program. Full face masks are mandatory for the PreSchool Program. Bicycle helmets are not acceptable! 
  7. The PLAYERS and PENALTY BOX AREAS are restricted to SKATERS, COACHES, and SCHEDULED MUSIC PLAYERS ONLY. This applies for all BSC sessions including ice ticket. 
  8. Approximately 2 weeks prior to test day please check the posted list to determine Time, Place and Test to be evaluated. According to Skate Canada Rule 4105, a skater who withdraws within fourteen days of the time announced for the test shall be liable for the test fee and the skater’s name is entered on the Test Summary Sheet as “not tried”. The test is considered as a retry or failed test. The above shall not apply if the Test Chairperson at the relevant session is satisfied that illness or accident necessitated the withdrawal. 
  9. Burlington Skating Centre will not tolerate the bullying, victimizing, harassing, impersonating, vandalizing or stealing from another member, skater or competitor. Disciplinary actions may include the suspension of a member from the club activities or termination from the club.

Skate Canada Trans Inclusive Policy

The Burlington Skating Centre strives to provide an inclusive, safe, and barrier-free environment where every member, employee, board member, skater, official, coach, parent/guardian, and volunteer feels valued, respected and supported. The Burlington Skating Centre will follow Skate Canada’s Trans Inclusion Policy, which can be viewed by following the link below:

Skate Canada Trans Inclusion Policy


The Burlington Skating Centre is fully committed to providing a safe, welcoming, and respectful environment for all, regardless of any actual or perceived differences based on race, national or ethnic origin, colour, religion, age, language, gender, sex, sexual orientation, gender identity and expression, or disability.

Code Of Conduct

  1. Soloists have the right of way. 
  2. Harness has the right of way.
  3. Lessons have the right of way. 
  4. When skating away from the boards, pay attention to oncoming skaters. 
  5. Ensure you get up quickly when you fall. 
  6. Profane language will not be tolerated. 
  7. Be aware of other skaters’ music and programs to avoid getting in their way. 
  8. The Technical Director has the authority to enforce ALL of the above.

Concussion Policy

Initial Response: Any responsible person (coach, choreographer etc.) who witnesses an incident that could result in an individual receiving a concussion needs to immediately remove that individual from physical activity.

Conscious skater: Look for signs and symptoms of concussion (see attached list as posted in coach’s room). If NO signs or symptoms are observed, the skater may return to activity. The parent /guardian of the skater and the BSC office must be informed of the incident. Parent / Guardian should be given concussion fact sheet to further monitor the athlete.

In the event that ANY signs or symptoms are observed or suspected, the parents/guardians should be contacted and the skater should be transported immediately to the hospital. The skater should not resume any physical activity until examined by a medical professional.

Unconscious skater: 911 should be called immediately and the skater should be transported to the hospital to be examined by a medical professional. Parents/guardians are to be informed that their child is being transported to the hospital. Even if consciousness is regained, the athlete must be examined immediately by a medical professional.

Return to Sport Recommendations: In the event that a concussion is not diagnosed the skater may return to regular activity. The BSC office should be informed that the skater is returning to regular activity by the coach or parent/guardian.

Any athlete that is diagnosed with a concussion must follow the Return to Physical Activity plan as prescribed by their physician. Full participation in training will only be permitted with written documentation from a medical professional.

Athletes that are not permitted to skate may apply for a refund as per the BSC refund policy. Athletes that are recovering from a concussion are permitted to pay a walk on fee during appropriate sessions in order to determine their readiness to return to full participation.

Skate Ontario Concussion Code of Conduct - Athletes and Parent/Guardians

Rowan's Law Concussion Awareness Resource  - Ages 10 and under

Rowan's Law Concussion Awareness Resource - Ages 11 - 14

Rowan's Law Concussion Awareness Resource - Ages 15 and up


Guest Skating Policy
  • Guest skating (walk-ons) is permitted during regular sessions if pre-approved by the Director of Skating and Development based on the skating level of the skater and the number of skaters registered for the session.
  • Guest skating on competitive program ice is restricted to competitive skaters (plan on competing at next Sectionals) or former competitive skaters
  • Guest skating is not permitted on Ice Ticket sessions. Skaters found skating on Ice Ticket sessions will be billed the monthly fee.
  • Guest skaters are permitted to skate the Freeskate portion of a regularly scheduled session.
  • A current Skate Canada membership is required for all skaters.
  • The guest skating fee is set by the Board of Directors.
  • The fee must be paid online on the BSC website or to the BSC office manager or Director of Skating and Development prior to skating. It is the responsibility of the Board of Directors to collect any delinquent fees.
  • Skaters are allowed to guest skate up to a maximum number based on the season as follows:
    • Winter: up to 10 times
    • Fall or Spring; up to 4 times
    • Summer: 2 walk ons (must be registered for minimum of 5 weeks in the summer program  

Alumni rule:

  • The alumni rule applies to former skaters who were members of the BSC.
  • A current Skate Canada membership is required for all alumni skaters.
  • Alumni/High Performance Athletes must be approved by the Director of Skating and Development and are permitted on any regular session, including ice ticket and competitive sessions, if they meet the eligibility requirements and the session has available space.
  • The office manager must be informed of all guest skating.
  • Alumni/High Performance Athletes are permitted to skate (as per skating fee):
    • Winter: up to 10 times
    • Spring/Summer/Fall: up to 4 times


Director of Skating and Development or Office Manager is responsible for the approval of Guest Skating.  Board of Directors is responsible for setting and ensuring compliance with payment of the Guest Skating fees.


Refund Policy

A) Medical Refunds:

Skaters are eligible for a refund due to medical reasons after missing a minimum number of weeks of skating after which reimbursement will be prorated:

  • Two consecutive weeks of skating during the Spring or Fall program 
  • One week during the Summer program 
  • Four consecutive weeks during the Winter program 

Example: Skater misses 6 weeks of skating in the winter program. Skater will receive 2 weeks reimbursement (6 weeks – 4 weeks).

Skaters must provide the following to the office manager within thirty days of the skater’s injury or illness:

  • Medical Certificate from a physician 
  • Letter from the parent(s) detailing the reasons for the refund

The documentation will be reviewed and is subject to approval by the Board of Directors. Reimbursement will be pro-rated Reimbursement will be in the form of a credit toward the upcoming season. The skate Canada fee and fundraising fee/booklet is non-refundable for any reasons.

B) General Refunds:

Refunds for non-medical reasons are available to skaters registered in Preschool, CanSkate and CanPower if withdrawal occurs prior to the third class in the session. A letter from the parent(s) detailing the reason for the refund must be provided to the office manager and forwarded to the Board of Directors. For all other levels, refunds will not be provided for skaters who withdraw from the program. However, the Board of Directors may consider exceptions on a case by case basis in circumstances such as the following: relocation of the skater’s family to another community, and for compassionate reasons.

All reimbursements are subject to a $25.00 service charge. The refund will be pro-rated for ice time used.

Past Due Accounts Policy

An official invoice from the Treasurer of the Board of Directors will notify a member that their account is in arrears. Payments in arrears will be paid within thirty (30) days of the date set for payment as established by the Board. Treasurer will review all outstanding accounts on a regular basis and report to the Executive Board Members on a quarterly basis.

If payments are not paid at this time, a second and final invoice will be mailed out stating that they must contact the Treasurer immediately to make arrangements for payment. Members are required to submit a letter to the Treasurer requesting that a financial payment plan be put into place to depreciate their arrears. Accounts in arrears are subject to an interest charge unless the skater has an approved payment plan with the arrears paid in full within the determined timeframe.

Collections and small claim court are options that will be discussed and can be pursued by the Board of Directors to maximize collections of outstanding accounts.

  1. Members that are in arrears could be subject to loss of privileges as outlined below: 
  2. Will not be permitted to take part in any club activities or have competition forms signed by club represented. 
  3. Members in arrears are not able to take tests. 
  4. Members may not be allowed to skate in the next skating season program until arrears are paid in full. 
  5. All fees and any other debts to the club must be paid in full in order to be eligible to vote at the annual general meeting or any special meeting called by the Board of Directors.
  6. Members in arrears could have their membership terminated if arrangements for payment are not made in consultation with the club.

NSF Policy and Procedures:
Cheques are to be dated to correspond with the posted deposit dates. Any cheques post-dated with a different date will be returned and corrected cheques will be requested. There will be a $25.00 charge levied on each NSF cheque returned. If the skater has three (3) NSF cheques within one fiscal year (April 1 – March 31st), the skater will be required to make future payments with a certified cheque or money order. The skater’s account will be reviewed by the Board of Directors on an annual basis in order to determine if the special requirements can be lifted. Cheques are to be made payable to “Burlington Skating Centre” and the skater’s first name and skating program should be posted on the note line of the cheque.

Conflict Resolution Policy

The BSC supports the principles of dispute resolution and is committed to the techniques of negotiation, facilitation, mediation and arbitration as effective ways to resolve disputes. Complaints will only be heard where the parties involved have followed the steps described below. Anonymous complaints will not be heard.

The conflict resolution policy shall be initiated as soon as possible after the incident(s) or conduct which forms the basis for the dispute or complaint. This policy shall not be used if the Skate Canada National Complaints policy or Membership Harassment Policy apply (refer to Skate Canada Club Dispute Resolution Procedures pp. 31 of Association Policy and Procedures).

2.1 Informal:
It is the intent of this policy to encourage members and coaches to resolve conflicts and foster good will through direct dialogue whenever possible, before following formal resolution procedures.

In case of a conflict between members, the individuals involved in the dispute are encouraged to make every effort to resolve the conflict among them.
Where reasonable efforts to resolve the conflict fails a request may be made, in writing, to the Board of Directors for assistance to resolve the dispute.

2.2 Formal:

  1. Receipt of written complaint from “complainant”. 
  2. Written acknowledgement of receipt of complaint to the complainant by the Conflict Resolution Committee. 
  3. Written notification, including copy of complaint, to the member against whom complaint is lodged (“respondent”), within a reasonable timeframe. 
  4. Respondent asked to respond to the complaint, in writing within two weeks. 
  5. Collect information and investigate through appropriate means (e.g. interviews/consultations with involved parties, and witnesses). 
  6. Summarize the facts and identify any contradictory statements. 
  7. Consider the information and consult with resources when applicable. 
  8. At the next regularly scheduled Board of Directors’ meeting following the response and investigation periods, the Board of Directors shall consider the complaint based on facts. The Board of Directors may choose to summarily dismiss the complaint or render a decision. 
  9. Within a reasonable period of time, the Conflict Resolution Committee shall notify the complainant and respondent, in writing, of the dismissal or decision. 
  10. All decisions will be made at the discretion of the Board of Directors 

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